Expense reporting has always been a hassle. There are receipts to keep, loads of dates and amounts and details to enter — but people do it because they like to be reimbursed for the money they have spent on company time. Nobody really likes manually filling in the forms required to get their money back, though.
Rindegastos , a Chile-based cross-platform application that digitizes the expense reporting process, wanted to build a solution that created a better customer experience and made the whole process a breeze but didn’t sacrifice accuracy.
A Customer-Centric Business Mission
We thought about giving our users the experience to receive data extraction with AI that did the work for them,” says CEO Cristian Yoma Schrader . “We had to make the user’s experience with Rindegastos incredible, we started looking for this solution, and that’s how we found Infrrd.”
Infrrd helped the company unlock data hidden in its clients’ unstructured documents, which meant less of a need to ask end-users to fill out fields. It also meant less opportunity for people entering the information themselves to make mistakes, so less need to spend time fixing them.
Using AI To Delight Customers
When it comes to creating the best end-user experience, reducing these kinds of hassles makes a huge difference in generating customer loyalty and positive brand buzz.
“We want users to love our platform, so when we get that objective or mission, we don’t only care about the service complying with our client's demands, but we also want to make the experience of using Rindegastos very good for the end-user, who has the app on his phone, and has to submit his expenses to the company,” says Yoma.
Originally published at https://www.infrrd.ai.
